Online booking software for garages and car service businesses
Let drivers request routine service appointments without tying up the phone. Micali organises booking types, available times and customer details in one simple schedule.
The core booking system is free. No trial. No hidden fees.
Why Garages Benefit from Online Booking
A workshop is a busy place, and a ringing phone interrupts it constantly. When a technician is under a ramp, stopping to take a booking call means downing tools — and every interruption slows the real work. Letting drivers request appointments online keeps the phone free and the job moving.
It also captures work you would otherwise miss. Plenty of drivers think about booking a service in the evening, after work, once the workshop has closed. A booking page that is open around the clock turns that moment into a request in your calendar instead of a call that never comes.
Different jobs need different time. An oil change, a seasonal tyre swap and a diagnostic assessment are not interchangeable slots, and when each job type carries its own duration, your online availability reflects the work you can actually take rather than a generic block.
A booking form collects the vehicle basics upfront — registration, make, model and the reported symptoms — so you can review a request before confirming it. Just as importantly, the page keeps the distinction clear between an appointment request, a drop-off time and a promised completion time, which protects both you and the customer from unrealistic expectations.
Finally, availability can match real workshop capacity. Protect time when a ramp, a technician or a diagnostic tool is unavailable, and give a seasonal rush its own dedicated slots. The result is fewer scheduling calls and a noticeably clearer workshop day.
Set up the work customers can book online
Each job type can have its own description, duration and booking questions — so an oil change, a diagnostic and an annual service are all requested and timed the way your workshop really runs.
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Oil and filter change 45–90 min
State whether the slot is drop-off or while-you-wait. -
Seasonal tyre change 30–60 min
Create dedicated capacity during busy peak periods. -
Diagnostic assessment 60 min
Clarify that repair time and cost follow the diagnosis. -
Air-conditioning service 60–90 min
Ask for vehicle details and the reported symptoms. -
Annual service Half-day / drop-off
Explain the expected collection process to the driver. -
General repair request Assessment
Collect the issue first, then confirm the right appointment.
Make the difference between an appointment request, a vehicle drop-off time and a promised completion time unmistakable, so online booking never creates unrealistic expectations.
Everything you need to organise service requests
Built for independent garages and car service businesses that want fewer interruptions, structured requests and availability that matches real workshop capacity.
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Accept appointment requests 24/7
Customers can book from your website, Google profile, social media or a QR code — even when the workshop is closed. -
Separate different types of work
Create clear options for an oil change, tyre service, inspection, diagnostics, air-conditioning service or a general repair assessment. -
Ask for useful vehicle details
Use a booking form to collect the registration, make, model, year and a brief description of the issue, so you can confirm the slot is appropriate. -
Keep customers informed
Automatic email confirmations and reminders reduce uncertainty and follow-up calls. Add arrival or key-drop instructions to the appointment. -
Match availability to workshop capacity
Use realistic booking windows and protect time when a ramp, technician or diagnostic resource is unavailable, so online availability reflects real capacity. -
Keep customer and booking history organised
See contact details, previous bookings and useful notes together, making repeat visits easier to recognise and prepare for.
A simpler way to take service bookings
| Phone diary | With Micali |
|---|---|
| Calls interrupt workshop work | Requests arrive online |
| Customers call only when open | Booking page available 24/7 |
| Vehicle details taken verbally | Structured booking form |
| Generic time slots | Duration by service type |
| Reminder calls or messages | Automatic email reminders |
| Peak-season requests become chaotic | Dedicated service availability |
Car service booking — frequently asked questions
Can customers describe a fault before arriving?
Yes. Add a booking-form question for symptoms or the work they are requesting, so you receive the essentials — registration, make, model and a short description — before the vehicle arrives. Reviewing that in advance lets you confirm the right appointment and prepare, rather than diagnosing everything from scratch at the desk.
Does an online booking guarantee a repair completion time?
Not necessarily, and the page should make that clear. State whether the time is for vehicle drop-off, for diagnosis or for the actual service, and confirm complex work separately. Keeping that distinction explicit stops a useful online scheduler from creating unrealistic expectations about when a car will be ready.
Can I offer seasonal tyre-change slots?
Yes. Create a dedicated service with its own availability and duration during busy periods, so a seasonal rush has controlled capacity instead of overwhelming the workshop. It is an easy way to handle the twice-a-year surge without chaos on the phone.
Can customers change a booking themselves?
Yes, within the rules you choose. When a customer releases a time it is reflected in the live calendar and can be taken by someone else, so a cancellation does not have to leave an empty ramp for the morning.
Can customers choose a mechanic?
If that suits your business, team members can have individual services and availability, so a customer can request a particular technician. Many garages prefer customers to select only the job type and leave allocation to the workshop — both approaches work.
Can I block fully booked workshop days?
Yes. Set closures, leave, breaks and unavailable periods so no additional requests appear for times you cannot take work. Your real capacity is the only thing customers ever see, which keeps the day achievable.
Can I add booking to Google or my website?
Yes. Share the booking URL through a website button, your Google Business Profile, a social page, an email or a printed QR code, so drivers can request a slot from wherever they find you.
What costs money?
Core bookings, customers, services, email confirmations and reminders are free with no monthly fee. Only optional premium add-ons — such as SMS reminders or a custom domain — carry a cost, and you take them only if they help the workshop.
Fewer scheduling calls. A clearer workshop day.
Create my free booking pageCore is free. No credit card. Premium is optional only.